It's nice to be appreciated!!!

I wanted to share an email that a recent client forwarded to the owner of our company.  See below.

Hello Mr. Haupt,

 

My name is Letonya Bush and I recently purchased a new home through Southeast Mortgage. My Lender was Gerald Chamblin and although it's been over a month since I closed on my new home, I went online to search for the President of Southeast Mortgage to express my wonderful experience working with Gerald Chamblin.

 

As you know, securing a mortgage loan and anticipating the purchase of a new home can be very stressful. And although there were many challenges with the builder, the onsite agent and the construction project itself, I can honestly say that I would have decided against new construction had I not had the pleasure of working with Gerald Chamblin. His patience and dedication is inspiring.

 

Gerald treated me as an individual which means more to me than anything. Although this wasn't my first time purchasing a home, in10 years, many things have changed that can actually detour even the most viable candidate from wanting to purchase a home. 

 

From day one of the process, Gerald was honest, available and provided feedback even when there weren't any updates just to make me comfortable as that is the type of client I was. Additionally, having started a new job did not make the process any easier to cope with. But Gerald took that stress into consideration and provided the type of Customer Service that I would hope is the Standard within your Organization.

 

I am proud to say that I am the owner of a new home and only because of Gerald's diligence and understanding will I not only recommend friends and family to consider new construction, but will only refer them to Gerald.

 

Please forgive the delay in providing feedback as this is customary for me and especially when the service is exceptional. Feel free to contact me either via phone at xxx-xxx-xxxx or  email if you have any questions.

 

Thank you for your time and having Gerald Chamblin on your team!

 

Sincerely,

 

Letonya Bush

 

This is truly what this business is all about.  Feel free to connect with me at my email if I can ever be of service to you.

Sincerely,
 
Gerald Chamblin     
Senior Mortgage Loan Originator

NMLS#  200286 GAMLO# 27770
Office:      (770) 279-0222 ext. 363
Toll Free: (800) 344-8788 ext. 363
Cell:          (678) 598-5998
Fax:          (770) 279-9141
Email:       Gerald.Chamblin@SoutheastMortgage.com
Website:  www.SoutheastMortgage.com